Frequently Asked Questions (FAQs) and Answers About our Platform

Our app and dashboards will relieve those and provide additional efficiencies

These are not all of the questions we know you will have with regards to our platform and how you can use it and benefit from it.  Hopefully these FAQs will provide enough information answer the most common questions and encourage to want to ask more. Every client we have is slightly different based on their store structure, needs, size and integrations needed.  We would be happy answer any questions you have that you do not find and provide a demo and/or presentation based on what you are looking for.

eCommerce FAQs

Does your platform provide an all-encompassing customer experience?

Yes, our platform will handle an end-to-end relationship with the customer and integrate their in-store shopping history with their online so you have a single customer relationship.

Does your solution allow different pricing and product availability based on locations?

YES. We build our solution for your organization from the ground up which allows for the flexibility for you to be able to set products and pricing by location.

Does your solution support personalized experiences?

Yes, you can personalize coupons, recipes, videos, marketing based on customer preferences, dietary needs and previous purchases, among other things

Can I Brand your solution?

Yes, this is considered “white label” ecommerce and platform with the ability to do some visual tweaking of layouts based on your brand and preferences.

Does your solution include AI?

Yes, our AI is something we continuously expand capabilities for with regards to products, customer relationships and shopping experiences. It builds as your data builds.

Can you integrate with any POS solution?

We can integrate with any system. We have about 20 that we have integrated with already but we can work with you to integrate to almost any POS you are working with.

Does your solution support POD or delivery providers?

Yes, we have integrations with some companies and can always add additional ones if you have someone you work with already.

What marketing capabilities does your system include?

We can do personalized email and push notifications as well as SMS on demand based on what you are using it for and to be able to have real time communication with customers as orders are being fulfilled.

What is your long-term product development plan?

We constantly improve and refine features and functions based on the BI and AI components, marketplace and customer needs.

How do your integrations work?

We work with every customer based on their terms. Every integration is a custom integration with you based on your needs and platform. We do have two-way integrations for most customers in sharing data.

How do we minimize the risk for them – changing platforms?

With every new client we put together custom transition plans for customers based on how they are structured and how they need the process to work seamlessly. We plan in order to properly set expectations. We can provide you with a sample onboarding document if you need more information about this.

Do you have Loyalty / Marketing Programs Integration for check out?

Yes, however as an order gets finalized, the process for this and what has to be done is dependent upon your POS.

Does your platform support Ad sales / CPG?

Yes and we can help you provide data on impressions and clicks to your advertisers.

Picking and Fulfillment FAQs

Can I use this solution with a different ecommerce platform?

Yes, this can be used as a stand-alone solution if you feel your ecommerce is exceeding your needs currently.

How are substitutions handled with your collection app?

We have multiple method available that make this very efficient. Such as replace with something was bought by customer before. And we can let the picker know if it is in stock just not on the shelf so they can look for it if they want.

Do you have real time communication with customer during fulfillment process?

Yes, you can text, email or call the customer if needed during this process.

How do you handle weighable items?

We can embed the bar codes or used network-enabled scales.

What kind of information is available on my pickers and orders?

We can provide productivity by picker including accuracy, speed (UPH), substitutions, and allow for all employees to even see how they rank if you desire.

What kinds of reporting can I get?

We can report live at store and enterprise levels so you can look at your team across all stores and evaluate from a bigger picture with the above data by picker?

How do you handle “last mile”?

You can do whatever you want to do with staffing for picking and fulfillment based on your business. It is very common that grocers will find someone for last mile only when they have a platform such as ours. We can help you with delivery – which will make this a more “turnkey” solution if that is what you need but we allow connections to outside services.

How do you handle labeling for delivery?

We have integration with third party providers to automatically handle that by itself.

What Picking Modes do you have?

Single Order, Multi-Order, Zone/Batch Picking.

Do you have Integrations with planograms and/or store mapping?

We work with each store planogram to help determine what picking routes and set up makes the most sense for each store. Our dashboards will help you monitor effectiveness, UPH performance and make it something you can constantly improve as you use the app.

Are there automation integrations to things such as Microfulfillment centers?

Yes we can work with you on this based on your specific requirements.